Support

🔧 Before You Contact Us

To help us resolve your issue quickly, please try these steps first:

• Update the app: Make sure you're running the latest version of Banked from the App Store
• Restart: Try closing and reopening the app, or restart your device
• Check sync: Verify iCloud sync is enabled in Settings → Sync
• Restore purchases: For subscription issues, tap "Restore Purchases" in Settings → Premium
• Check storage: Ensure you have enough iCloud storage available

⏱️ Response Times

We strive to respond to all inquiries as quickly as possible. Here are our typical response times:

🐛 Report a Bug

Found something that's not working right? Please include the following information to help us fix it faster:

• Device: Your device model (e.g., iPhone 15 Pro)
• iOS Version: Found in Settings → General → About
• App Version: Found in Banked → Settings → About
• Steps to reproduce: What were you doing when the issue occurred?
• Screenshots: If possible, include screenshots or screen recordings
• Frequency: Does this happen every time or occasionally?

Report a Bug

💡 Feature Requests

We love hearing from our users! If you have suggestions for new features or improvements, please let us know. Your feedback directly shapes the future of Banked.

Popular requested features are added to our public roadmap, and we'll notify you when your suggestion is implemented.

Request a Feature

💳 Billing & Subscriptions

All purchases and subscriptions are processed through Apple's App Store. Here's how to manage your subscription:

• View subscription: Settings (iPhone) → Your Name → Subscriptions → Banked
• Cancel subscription: Same location, tap "Cancel Subscription"
• Request refund: Visit reportaproblem.apple.com
• Restore purchase: In Banked, go to Settings → Premium → Restore Purchases

Note: Refunds are handled directly by Apple. We cannot process refunds ourselves.

Still Need Help?

Our support team is ready to assist you with any questions or issues.